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(984) 225-9007

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Privacy Policy

How American Calibrations collects, uses, protects, and shares information submitted through our website and mobile service workflow.

Effective Date: July 31, 2026

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Call (984) 225-9007

Important Notice About SMS Data

American Calibrations (“we,” “us,” or “our”) does not sell or share mobile opt-in information, phone numbers, or SMS consent records with third parties or affiliates for their marketing or promotional purposes.

We may share limited information with service providers that help deliver messages or support requested services. Those providers may use the information only to perform services for us and must protect it appropriately. Text messaging originator opt-in data and consent will not be shared with any other third parties.

Information We Collect

We may collect information that you or your business provides through our website, by telephone, through future scheduling or job-submission forms, or during a service relationship. This may include:

  • Company name, contact name, partner type, phone number, and email address.
  • Vehicle year, make, model, VIN, repair-order or claim number, requested service, requested date, and service location.
  • Repair notes, attachments, diagnostic details, photographs, and other information needed to evaluate or perform a job.
  • Billing, payment, and transaction information when applicable.
  • Communication preferences, SMS or email consent records, and timestamps.
  • Records of inquiries, scheduling communications, service history, and support requests.

When you use the website, we may automatically receive limited technical information such as your IP address, browser type, device information, referring page, pages visited, approximate location derived from IP address, and cookie or analytics data.

How We Use Information

We may use collected information to:

  • Respond to inquiries and evaluate submitted jobs.
  • Confirm vehicle-specific service coverage by VIN.
  • Schedule and perform mobile ADAS diagnostics and calibration services.
  • Communicate with repair partners about appointments, job status, documentation, and support.
  • Prepare estimates, invoices, payment records, and service documentation.
  • Operate, secure, troubleshoot, and improve the website and our business processes.
  • Maintain consent, compliance, accounting, and business records.
  • Prevent fraud, misuse, or security incidents and comply with applicable law.

We do not use submitted vehicle or repair information to offer unrelated retail services.

SMS Messaging and Consent

If you expressly opt in to SMS messaging, American Calibrations may send service-related texts such as scheduling confirmations, appointment reminders, rescheduling notices, job updates, and customer-support communications. Consent to receive SMS messages is not a condition of purchasing services.

  • Message frequency varies according to your service activity.
  • Message and data rates may apply.
  • Reply STOP to opt out. We may send one final message confirming the opt-out.
  • Reply HELP for assistance or call (984) 225-9007.
  • Wireless carriers are not liable for delayed or undelivered messages.

After an effective opt-out request, we will stop sending messages covered by that consent unless you later opt in again. We may retain consent and opt-out records as required for compliance and recordkeeping.

Information Sharing and Disclosure

We do not sell or rent personal information. We may disclose information in the following limited circumstances:

  • Service providers: Vendors that support hosting, analytics, scheduling, communications, file storage, payment processing, accounting, or other business operations.
  • Repair workflow: Authorized partner personnel, insurers, vendors, or other parties when requested or reasonably necessary to complete and document a submitted job.
  • Legal requirements: When required by law, subpoena, court order, valid government request, or to protect rights, safety, and security.
  • Business transfers: In connection with a merger, acquisition, financing, reorganization, or sale of business assets, subject to appropriate protections.

SMS opt-in data and consent are excluded from sharing for third-party marketing or promotional purposes.

Cookies and Analytics

The website may use cookies and similar technologies that support core functionality, security, performance, preferences, and measurement. These technologies may help us understand how visitors use the website and identify technical issues.

You can control or delete cookies through your browser settings. Blocking certain cookies may affect how some website features function. Third-party services used on the website may process information under their own privacy policies.

Data Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No Internet transmission or electronic storage system is completely secure, so we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to provide services, maintain repair and business records, resolve disputes, enforce agreements, and satisfy legal, accounting, insurance, or compliance obligations. Retention periods vary according to the type of information and the reason it was collected.

Your Rights and Choices

You may contact us to request access to, correction of, or deletion of personal information associated with you, subject to identity verification and applicable legal exceptions. Depending on where you reside, additional privacy rights may apply.

You may unsubscribe from marketing emails by using the unsubscribe link in the message. You may opt out of SMS messages by replying STOP. We may continue sending non-promotional communications that are reasonably necessary to complete an active service request or comply with law.

Children's Privacy

This website and our services are intended for automotive businesses and their authorized representatives. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information through the website, contact us so we can review and delete it when appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy as our website, services, or legal obligations change. The revised version will be posted on this page with a new effective date. Material changes may also be communicated through an additional website notice or another appropriate method.

Contact Us

For questions about this Privacy Policy or our handling of information, contact:

American Calibrations
Mobile service based in Garner, North Carolina
Phone: (984) 225-9007
Website: americancalibrations.com

Questions About This Policy?

Call (984) 225-9007